Select two of the following questions for your discussion posting.
In your own words, discuss how a salesperson can convert new customers into highly committed customers for life.
What does a salesperson hope to accomplish by providing his or her customers with useful information after the sale? Provide a personal example.
Why should a salesperson encourage his or her customers to complain? Isnt this just asking for trouble? Discuss and provide examples.
Why do many salespeople seem to ignore after-sale activities that enhance the relationship? Discussion your personal experiences in this area.
