The Human Resources office (HR) wants your input on how, when and where to present the award for the best clinical unit compliance with the new EMR data entry requirements. The doctor-in-charge on that unit has been actively resisting the change, but the remainder of the staff has been very compliant. What do you recommend to HR? Share on Facebook Tweet Follow us Sample Answer When presenting an award for the best clinical unit compliance with the new EMR data entry requirements, it’s essential to approach the situation thoughtfully, especially considering the resistance from the doctor-in-charge. The goal is to recognize and motivate the staff while navigating potential tensions. Here’s a recommended strategy for HR: 1. Award Presentation Timing – Choose an Appropriate Time: Plan the award presentation during a regular staff meeting or a dedicated staff appreciation event. This setting allows for a more relaxed atmosphere where the focus can be on celebrating achievements rather than creating confrontation. – Align with Key Dates: Consider aligning the presentation with relevant events, such as National Nurses Week or a hospital-wide quality improvement initiative, to emphasize the importance of teamwork and compliance. 2. Location for Presentation – On-Site at the Unit: Presenting the award at the winning unit fosters a sense of pride and community among the staff. It allows everyone to share in the recognition, making it more meaningful. – Neutral Common Area: If there’s concern about the doctor-in-charge’s reaction, consider a neutral location, such as a conference room, where all staff members can gather without feeling pressured by hierarchical dynamics. 3. Presentation Style – Focus on Team Achievements: Frame the presentation to highlight the collective effort of the nursing staff and clinical team. Use language that emphasizes teamwork and collaboration rather than individual performance. – Invite a Senior Leader: Have a senior leader or department head present the award to underscore its importance and to lend authority to the recognition. This can help alleviate any concerns from the doctor-in-charge about leadership support for the award. 4. Addressing Resistance – Acknowledge Challenges: During the presentation, briefly recognize that implementing changes can be challenging for everyone, including leadership. This approach can help normalize resistance and promote an environment of understanding. – Encourage Open Communication: Use this opportunity to invite feedback from all staff, including the doctor-in-charge, about how to further improve compliance and communication regarding EMR usage. This shows that HR is invested in creating a supportive environment. 5. Promote Future Compliance – Set Goals for Continuous Improvement: Along with the award, introduce initiatives aimed at continuing education and training for all team members, including leadership. This reinforces a commitment to ongoing improvement and support for all staff. – Create a Recognition Program: Propose establishing a regular recognition program for compliance efforts to sustain motivation across all units. Conclusion By carefully considering how, when, and where to present the award, HR can create an environment that celebrates compliance while acknowledging challenges. This approach not only honors the hard work of the clinical unit but also fosters a culture of open communication, collaboration, and continuous improvement within the hospital. This question has been answered. Get Answer